If you have local to the Windows operating system
The utility will display a numeric ID (e.g., 456-789-123 ).
In a managed corporate environment, provides crucial protection against advanced threats. To prevent unauthorized changes to security configurations, administrators often set an Advanced Setup password. However, forgotten passwords, employee turnover, or lost credentials can lock you out of these settings.
Navigate to HKEY_LOCAL_MACHINE\SOFTWARE\ESET\ESET Security\CurrentVersion\Info and locate the value PackageID .
Open the main ESET program window and press to open Advanced setup. When the password prompt appears, click Restore password . eset endpoint security password reset
Method 3: Using the ESET Unlock Utility (Offline/Emergency Method)
Method 2: Using the ESET Unlock Utility (Unmanaged Standalone Machines)
Always try the policy method first—it’s the fastest way to fix a lockout across multiple machines without touching the hardware.
Method 3: Resetting the Password in Safe Mode (Advanced Registry Method) If you have local to the Windows operating
Whether you need to uninstall the software, change protection settings, or disable a module, the ESET password acts as the gatekeeper. Losing it can feel like being locked out of your own security system.
of this draft for a specific audience, like a "Help Desk FAQ" or a "Security Bulletin"?
If the client machine does not have internet access, or if the standard restore method fails, you can use the ESET specialized offline utility to unlock the settings.
This public link is valid for 7 days and shares a thread, including any personal information you added. This link or copies made by others cannot be deleted. If you share with third parties, their policies apply. Can’t copy the link right now. Try again later. When the password prompt appears, click Restore password
Expand the section and select ESET Endpoint for Windows from the dropdown. Click User Interface and expand the Access Setup tree. Locate Password protected settings and click Set password . Enter a new administrator password and confirm it.
Right-click the file and select "Run as administrator".
For older systems or specific technical issues, ESET Technical Support may provide a tool that generates a numeric ID. You must provide this ID to ESET Technical Support to receive an unlock code.
If you are not using a management console, you can reset the password directly on the machine: Open the main ESET program window and press to open Advanced Setup. When prompted for a password, click Restore password