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Once you resolve the error, take these proactive steps to avoid repeating the nightmare:
It sounds like you're encountering a licensing or hardware lock error in , typically when using a USB dongle (hardware key). The message "the hardware information does not match with your dongle" means the software detected a mismatch between the dongle’s unique ID and the computer’s hardware fingerprint it was originally locked to. This public link is valid for 7 days
Plug the dongle back into a different USB port to force Windows to re-identify it.
If you have recently upgraded your computer components, your old license registration is no longer valid. Can’t copy the link right now
In simple terms, your computer's "ID" has changed since the software was installed, and the dongle no longer recognizes it as the correct machine.
Remember: The dongle is just a key. The lock (the software) has forgotten what the key looks like. Re-teach the lock, and your workshop will be back to repairing vehicles in no time. The message "the hardware information does not match
This error occurs when the Autodata software fails to detect a valid, properly configured hardware key (dongle/emulator) that corresponds to the installation. It usually happens due to:
Reboot your computer, run the installer again to perform a clean , and then reconnect the dongle.
If you recently changed parts of your computer, the "Hardware ID" generated by the software no longer matches the one stored on the dongle.
The following steps are recommended to resolve the mismatch error, ordered from the most common solution to advanced troubleshooting.