Agc Vicidial.php Guide

: If a call requires a specialist, the script manages the "Leave 3-way" function. The agent can park the customer, dial a third party, and then either stay on the line or use the "Leave 3way conference" button to exit the call while keeping the customer and specialist connected. Customization and Chaos : Because the interface is a complex mix of hard-coded coordinates and PHP logic, administrators often tinker with options.php

$ch = curl_init($agc_api_url); curl_setopt($ch, CURLOPT_POST, true); curl_setopt($ch, CURLOPT_POSTFIELDS, $payload); curl_setopt($ch, CURLOPT_HTTPHEADER, ['Content-Type: application/json']); curl_setopt($ch, CURLOPT_RETURNTRANSFER, true);

The agc/vicidial.php script is the heart of the VICIdial agent experience. It generates the dynamic web interface agents use throughout their shift. When an agent logs in, this PHP file assembles a single HTML page containing the complete layout, including inline JavaScript for all client-side interactions, AJAX calls for real-time updates, and IFRAMEs for embedding web forms and custom content. agc vicidial.php

if ($agc_data['carrier'] == 'premium') echo "dial_prefix=SIP/premium_trunk/\n"; else echo "dial_prefix=SIP/budget_trunk/\n";

Assigns agents to a specific MeetMe conference session (session_id) to bridge their audio with the caller. The Standard Login Workflow : If a call requires a specialist, the

Because agc/vicidial.php sits at the intersection of web routing, database management, and telephony, errors can pop up from multiple sources. Here are the most common issues and how to fix them.

The AGC is not a silo. For advanced integrations or building custom agent interfaces, VICIdial provides two primary APIs. It generates the dynamic web interface agents use

Crucially, this page does not reload during an agent's entire shift. All subsequent updates—like receiving a new caller or selecting a disposition—are handled seamlessly through AJAX requests to the server. This architecture creates a fluid, call-center-specific environment optimized for rapid call handling and data entry.

While AGC is a valuable feature in Vicidial, administrators may encounter issues during configuration or operation. Some common problems with AGC include: