If you need to check your software version or troubleshoot a specific error code, please let me know you are using and the exact error code displayed on your screen. Share public link
| Error Message | Possible Cause | Fix | |---------------|----------------|-----| | “Biometric device not found” | Driver not installed / USB loose | Reinstall driver, change port | | “Invalid Aadhaar number” | Wrong input or not seeded | Use UIDAI’s seeding check | | “Transaction limit exceeded” | AEPS daily cap ₹10,000 (per customer) | Split across days | | “No connectivity to host” | Internet down or bank server offline | Retry after 5 min, check dongle | | “Operator not authenticated” | Fingerprint mismatch | Re-register operator biometric |
Clean the scanner surface with a dry, lint-free cloth. Use a small drop of moisturizer on the customer’s finger if skin dryness is preventing a clean scan. Error: "Object Expected" or ActiveX Errors fia sbi kiosk software
Incorrect Microsoft Edge or Internet Explorer settings.
Morpho MSO 1300 E3, Mantra MFS100, or Next Biometrics fingerprint scanner. If you need to check your software version
Install the correct Registered Device (RD) driver for your biometric device (Mantra/Morpho) to ensure it works with the SBI portal.
Verify that the internet connection is active and that the browser allows the SBI website through the firewall. Frequently Asked Questions Verify that the internet connection is active and
Whether you are looking to become a Customer Service Point (CSP) agent or just want to understand how it works, here is everything you need to know about the FIA SBI Kiosk ecosystem. What is FIA SBI Kiosk Software?