BTES follows a standard three-step industry process to restore power efficiently:
: If you are a BTES fiber customer , you don't even need to call. The fiber optic system detects an outage the second it occurs and alerts crews immediately.
: If you use BTES fiber optic services, outages are often automatically reported to the utility by your equipment. btes power outage map top
Black Hills Energy’s interactive outage map is the most reliable and up-to-date source for checking power interruptions in your area. According to their Director of Operations, during a storm event, customers should visit the company's website, click the "Outages" button in the upper right-hand corner, and there they can "view a live outage map that details outages across our service territory."
Many BTES customers become alarmed when their lights blink rapidly. In most cases, those blinks are a sign that the system’s protective devices are working correctly. BTES has protective devices installed throughout the electric system that isolate faults caused by trees, car accidents, or animal interference. BTES follows a standard three-step industry process to
BTES’s outage map shows current electrical service disruptions within the Bonneville/Teton Electric Cooperative (BTES) service area, displaying outage locations, affected customers, estimated restoration times, and outage causes when known.
A sudden power outage can turn a quiet evening at home into a frustrating scramble. For the more than 33,000 electric customers served by , knowing how to navigate an outage is just as important as having reliable power. While many larger utility companies offer flashy public outage maps, BTES takes a different—some would say more effective—approach. Understanding BTES’s outage management system, how to report problems correctly, and where to find real‑time status updates can dramatically reduce your time in the dark. Black Hills Energy’s interactive outage map is the
Fiber‑optic services (internet, telephone, and cable TV) are separate from the electric system. In most cases, a fiber outage is automatically detected and reported to BTES. You can also report fiber outages using the same methods as electric outages: call (423) 968‑2837 or use the BTES Engage app.
: Neighborhood tap lines and individual residential connections. Report An Outage - BTES