Ensure the inmate has not had their phone privileges temporarily suspended. 6. Create a Prepaid Account (If Allowed)
If you have an Android, check your Messages app for a separate "Spam and Blocked" folder that might contain the call history.
Contact the service provider (GTL, Securus, etc.) and verify your identity. They may ask for a copy of your phone bill to prove you own the number. how to unblock a prison call
Which does the facility use (e.g., Securus, GTL/ViaPath, IC Solutions)?
Many facilities require you to create an account and prepay for calls before receiving the first call. Ensure the inmate has not had their phone
Incarcerated individuals rely on pre-approved phone systems managed by massive telecommunications companies like , GTL (ViaPath) , IC Solutions , and PayTel . These systems are notoriously strict. If your number gets blocked—whether by accident, due to a technical glitch, or because of a rule violation—restoring that connection can seem like navigating a labyrinth.
Sarah realized her phone wasn't the issue—the carrier had flagged the call as "Scam Likely." She had to log into her Securus AdvanceConnect or ICSolutions account online. Contact the service provider (GTL, Securus, etc
If you have recently changed your phone number, your new number may still have a restriction on it from the previous owner. Phone providers typically require proof of ownership before removing such restrictions.
Inmates are usually limited to a specific number of approved contacts (often 10 to 20 numbers). If they have replaced your number with someone else's or have reached the limit, the system will automatically reject the call. They need to ask the facility for a list of their approved numbers to confirm yours is still active. For facilities using ViaPath or similar systems, if the number isn't on the list or has been removed, the inmate cannot call you.